PRIVACY POLICY

1. INTRODUCTION

Radiant Tiles ("Radiant Tiles", "we", "us" or "our") is a tile supply and installation business operating in Melbourne, Victoria. We are committed to protecting the privacy of our customers, suppliers, website visitors, job applicants and other individuals we deal with. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information, or make a complaint. It is designed to comply with the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth) and, where applicable, the Victorian Privacy and Data Protection Act 2014.

By engaging with our showroom, website, tradespeople or customer service team, you agree to the collection and use of information in accordance with this policy.

2. WHAT PERSONAL INFORMATION DO WE COLLECT

The type of personal information we collect depends on the nature of your dealings with us. This may include:

Name, address, email address and phone number
Billing and delivery address for tile orders and installation jobs
Payment details (processed securely through third-party payment providers; we do not store full card numbers)
Order history, quote requests, product preferences and project measurements
Photographs of your property or project supplied for quoting, design or installation purposes
Correspondence, enquiries and feedback you send to us
Business details of trade customers, builders and suppliers (ABN, trading name, account details)
Employment and recruitment information for job applicants and contractors
Website usage data such as IP address, browser type and pages visited, collected via cookies and analytics tools

We do not intentionally collect sensitive information (such as health information) unless it is directly relevant to a workplace health and safety requirement on a job site, and only with your consent where required by law.

Terms & Conditions

3. HOW WE COLLECT PERSONAL INFORMATION

We generally collect personal information directly from you, including when you:

Visit our showroom or a project site and speak with our staff
Request a quote, place an order, or book an installation
Use our website, including online enquiry or contact forms
Contact us by phone, email or social media
Apply for a job or subcontracting arrangement with us

In some cases we may collect information from third parties, such as builders, architects or trade partners who refer a project to us, or from publicly available sources, but only where this is reasonably necessary for our business functions and consistent with this policy.

4. HOW WE USE YOUR PERSONAL INFORMATION

We use personal information to:

Provide quotes, process orders and deliver tiles and installation services
Communicate with you about your order, project timelines or account
Process payments, issue invoices and manage accounts (including trade accounts)
Arrange delivery, freight or on-site installation with our staff and contractors
Respond to enquiries, feedback and complaints
Send you marketing communications about new tile ranges, promotions or projects, where you have not opted out
Improve our showroom, website and customer service
Comply with legal, tax, accounting and work health and safety obligations
Assess job or subcontractor applications

Terms & Conditions

5. DIRECT MARKETING

We may send you marketing material about our tiles, promotions and services by email, SMS or post. You can opt out at any time by using the unsubscribe link in our emails, or by contacting us using the details in Section 11. We will not sell your personal information to third parties for their own marketing purposes.

6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

Delivery and freight companies engaged to transport tiles to your address
Subcontracted tilers or installation teams engaged to complete work on your behalf
Payment processors and financial institutions to process transactions
IT service providers, website hosts and cloud storage providers who support our systems
Our accountant, bookkeeper or legal advisers where necessary
Regulatory or government bodies where required by law

We require third parties who handle personal information on our behalf to protect it in a manner consistent with this policy.

7. OVERSEAS DISCLOUSRE

Some of our website hosting, email or cloud storage providers may store or process data on servers located outside Australia (for example, in the United States or Singapore). Where this occurs, we take reasonable steps to ensure these providers handle personal information in a manner consistent with the Australian Privacy Principles, including through contractual protections. Please contact us if you would like more information about the specific overseas recipients we use.

8. DATA QUALITY & SECURITY

We take reasonable steps to ensure the personal information we hold is accurate, up to date and complete. We also take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including:

Secure storage of physical and electronic records
Restricted staff access to customer and payment information
Use of reputable, secure payment gateways for online and in-store transactions
Regular review of our data handling practices

No method of storage or transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. ACCESS AND CORRECTION

You may request access to the personal information we hold about you, or request that it be corrected if it is inaccurate, out of date or incomplete. We will respond to requests within a reasonable timeframe, generally within 30 days. We may need to verify your identity before providing access. In some circumstances permitted by the Privacy Act, we may decline a request for access or correction, and if so, we will explain our reasons.

10. COMPLAINTS

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time, generally 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

11. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to improve functionality, remember your preferences and understand how visitors use our site, including through tools such as Google Analytics. You can adjust your browser settings to refuse cookies, though this may affect your experience of our website.

12. CHANGES TO THE POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the "last updated" date shown at the top of this document.

13. CONTACT AND CLAIMS

All warranty claims, return requests, and formal notices must be directed to the Supplier in writing:

Radiant Global Pty Ltd

ABN: 40 660 810 042

Address: Unit 6/419-425 Old Geelong Road, Hoppers Crossing VIC 3029

Phone: +61 478 622 414

Email: info@radiantglobal.com.au